3V POS —DATA DELETION
Issued by: THREE V ANALYTICS (Registration No. 202603168152 (003864392-D))
Effective Date: 01 August 2026 Version: 1.0 Last updated: 01 August 2026
This Notice is issued in accordance with section 7 of the Personal Data Protection Act 2010 (Act 709) of Malaysia, as amended by the Personal Data Protection (Amendment) Act 2024 ("PDPA"). It is available in English and Bahasa Malaysia. In the event of any inconsistency between the two versions, the English version shall prevail.
If you are the account holder, you can delete your 3V POS account yourself at any time. You do not need to contact us.
Open 3V POS and sign in with the account PIN.
Go to Settings → Other.
Tap Delete Account.
Type your restaurant's name to confirm.
Every device signed into the account stops working immediately and is signed out. This includes tills in other outlets.
The thirty-day window
Your data is not erased straight away. For thirty (30) days it is held inactive, and signing in again within that time cancels the deletion and restores everything exactly as it was.
After thirty days it is erased permanently and cannot be recovered by you or by us.
What is erased
Everything the app holds for your business, across every outlet:
orders and order items
sales, receipts and refund records
expenses and vouchers
menu items and categories
tables and kitchen stations
staff records, including names, roles and sign-in codes
customer reviews left through your QR ordering pages
your restaurant's details and the account itself
What we keep, and why
Invoices and payment records for seven (7) years. Where we have issued you an invoice or you have paid us a subscription fee, we are required to keep those records under the Income Tax Act 1967. They identify your business and what it paid; they do not contain your sales data, your menu, your staff or your customers.
Backups, for the length of one rotation cycle. Deletion removes your data from our active systems at once. Copies inside routine backups are overwritten on the normal cycle rather than extracted individually, which is ordinary practice and means a short tail after the thirty days.
If you cannot reach the app
If you have lost access — a forgotten PIN, a lost phone, a closed business — email privacy@3vanalytics.com from the address or phone number on the account, with your business name and registered phone number. We will verify that you are the account holder before acting, and respond within twenty-one (21) days as set out in our Privacy Notice.
If you are a diner, not a merchant
If you placed an order by scanning a QR code in a restaurant, that order belongs to that restaurant's records, not ours. We hold it on their behalf and cannot delete it without their instruction. Please contact the restaurant directly. If you tell us which restaurant and when, we will pass the request on.